Shipping, Complaints, Cancellations and Return/Refund Policy

Shipping

 

1. Domestic shipping

a. We will deliver or distribute your order as per your preference, to the address provided during checkout, on the selected date.

2. Complaints

For any complaints or queries in relation to this website, our products or service, you can contact us on this number +923265555115  or on this email info@shukarhai.com.pk. We shall use our best endeavors to respond to your complaints or queries within 24 hours of receipt.

In case of a complaint for any defective or incorrect product, you must ensure that you share proper and complete evidence of receiving an incorrect or defective product such as receipts, pictures and videos.

 

3. Cancellations

Orders can be cancelled within 24 hours of placement. After this period, cancellation requests will not be accepted.

Please note that all delivery timelines are tentative.

 

4. Returns, Exchanges and Refunds

a. We operate a no return, exchange and no refund policy except where the goods you receive are different from what you have ordered on our website or defective or damaged.

b. Please note that returns are not applicable for Meals of Gratitude.

c. Goods that are returned to us must be in a condition that they can be sold again.

d. Instead of a refund, we may also provide you with store credit within 2-3 days of initiating refund so that you can exchange the goods you want to return to purchase any other items from our website of the same value.

e. You will be responsible for paying for your own shipping costs for returning any goods. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.