Terms and Conditions
1. Introduction
a. This website is owned and operated by Sab Kai Liye Private Limited. Our HQ is located at Kickstart, Vital Foakh Tower, Karachi.
b. We offer Aqeeqa and Qurbani services with delivery and distribution options across Karachi.
c. If you have any problems placing your order on our website, or require support after placing an order through our website, please contact us by calling us on +923265555115 or send us an email on info@shukarhai.com.pk.
2. Applicability and Updates
a. By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms and Conditions”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms and Conditions apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
b. In consideration of your use of our website and services, you represent that you are of legal age to form a binding contract and are not a person barred from receiving products and services under the laws of Pakistan or other applicable jurisdiction.
c. We may need to update our Terms and Conditions from time to time, each time you place an order on our website you will be agreeing to the latest version of our Terms and Conditions.
3. Terms of Usage
a. You are prohibited from using this website or its content:
- For any unlawful purpose;
- To solicit others to perform or participate in any unlawful acts;
- To violate any international, federal, provincial or state laws, regulations and rules;
- To infringe upon or violate our intellectual property rights or the intellectual property rights of others;
- To harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on
gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; - To submit false or misleading information;
- To upload or transmit viruses or any other type of malicious code that will or may be used in any
way that will affect the functionality or operation of the service or interfere with or circumvent the
security features of our service, any related website, other websites, or the internet; - To collect or track the personal information of others or spam, phish, pharm, pretext, spider, crawl, or scrape; or
- For any obscene or immoral purpose
b. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
4. Intellectual Property
This website and its related software and content (including images and designs) are the intellectual property of and is exclusively owned by us. The structure, organization, and code of the website and its related software contain valuable trade secrets and confidential information of Shukar Hai. Except as expressly stated herein, these terms and conditions do not grant you any intellectual property rights whatsoever in the website and its related software and all rights are reserved by Sab Kai Liye Private Limited.
5. Indemnity and Limitation of Liability
a. You agree to indemnify us, defend and hold us harmless and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms and Conditions or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
b. Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
c. Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
d. To the extent permitted by law, we also disclaim all warranties, whether express or implied, including the implied warranties of merchantability, fitness for a particular purpose, title and non-infringement.
e. We reserve the right to not process an order that you place on our website. This is usually for the following reasons:
- We no longer hold stock of the goods or services that you ordered from us.
- We are unable to ship goods to your location.
- The goods or services that you have ordered are no longer available.
- Any reason outside of our control.
6. Termination
We may immediately change or terminate your access to our products, services and this website, or any online membership(s) with us, with or without notice, at any time, without liability to you, any other user or any third party. We reserve the right to terminate your access if , without limitation, you have: (1) provided us with false or misleading registration information; (2) interfered with other users or the administration of our services or websites; (3) upon a request by law enforcement or other governmental authorities; or (4) otherwise violated these Terms and Conditions.
7. Severability and Waiver
If any portion of these terms is found to be unenforceable, the unenforceable portion will be deemed amended to the minimum extent necessary to make it enforceable, and if it can’t be made enforceable, then it will be severed and the remaining portion will remain in full force and effect. If we fail to enforce any of these terms, it will not be considered a waiver. Any amendment to or waiver of these terms must be made in writing and signed by us.
8. Governing Law
Our Terms and Conditions are governed by the laws of the Islamic Republic of Pakistan and you agree that the courts of Pakistan (including any consumer court) will have exclusive jurisdiction in any dispute that you have with us.
Terms and Conditions
Welcome to Shukar Hai!
Shukar Hai is a Private Limited Company that specializes in providing high-quality meat services for Meals of Gratitude.
These Terms and Conditions (“T&Cs”) govern the Customers access and use of Shukar Hai’s e-commerce platform (“Platform”). By accessing or using the Platform, the Customer is entering into a contract with Shukar Hai, which controls the online services.
These conditions are updated on [06.02.2025].
Shukar Hai provides high quality meat services for events and occasions, limited to Meals of gratitude (“Service”). These Services are facilitated through the Platform, which allows the Customers to place orders, schedule deliveries, and manage transactions.
The Terms & Conditions are as follows:
General Terms and Condition
a. The Customers must provide accurate and complete information when placing an order to ensure smooth processing and fulfillment of the Services. Shukar Hai reserves the right to reject or cancel orders if the information provided is found to be inaccurate, incomplete, or misleading. Shukar Hai shall not be held liable for any losses arising due to incorrect or incomplete information provided by the Customer,
b. By placing an order, the Customers confirm that they are at least eighteen (18) years old and have the legal capacity to enter into a binding agreement as per the applicable laws.
c. The Services provided by Shukar Hai are intended solely for the Customer’s personal, non-commercial use, unless explicitly stated otherwise. Any unauthorized commercial use of the Services is strictly prohibited, may result in strict legal action and the Customer may be liable for any resulting damages.
d. Shukar Hai is committed to upholding compliance with religious practices, highest standard of compliance with hygiene, quality control and legal requirements in all meat-related services, sourcing only healthy and top-quality animals for every order.
e. Execution of all the Services will commence once payment has been confirmed, which shall be utilized solely for the fulfillment of the respective orders and the Services as outlined below in Clause 2.3. For the Customers making smaller contributions for Meals of gratitude, the order receipt will serve as proof of execution, and no additional confirmation will be provided.
f. If the Customer wishes to modify an order after payment, Shukar Hai will assess the feasibility of the change. If the modification is possible, additional charges may apply.
g. Shukar Hai reserves the right to refuse the Service, cancel orders, or terminate accounts if the Customer is found in violation of these T&Cs.
h. Shukar Hai may, at its sole discretion, update or modify these T&Cs.
i. The Customers are encouraged to provide feedback or suggestions regarding the Services.
Payment Terms
a. The pricing of the Services is determined by the type and scope of the Services requested. All prices are listed on the Platform and are periodically reviewed. Prices may be adjusted based on market fluctuations, operational costs, or changes in Shukar Hai’s pricing policies and can be updated without prior notice.
b. All prices are displayed in Pakistan Rupees (PKR), and include applicable taxes, fees or surcharge unless otherwise stated. The Customers will have access to a detailed breakdown of charges before confirming the order.
c. All payments made by the Customer for each of the Service shall be allocated exclusively for fulfilling the respective order, including purchasing the livestock, slaughtering of the animals, and delivery. Shukar Hai’s charges are based on the weight of the meat and will not deduct or impose any additional charges except those explicitly stated during checkout to ensure that the payments are used solely for the specific Service in accordance with the Customer’s order.
d. Upon placement of the order, Shukar Hai will contact the Customer for order confirmation. If an order is placed outside of Shukar Hai’s office hours, the order confirmation shall be conducted on the next working day. The order will be processed only after the payment has been successfully received and the slaughter will be scheduled accordingly. A receipt will be provided to the Customer through their designated contact information.
e. For Meals of gratitude, we accommodate contributions of any amount, whether small or equivalent to the cost of a whole animal. For orders involving the sacrifice of a whole animal, proof of completion will be provided upon request.
f. Discounts, promotional prices or offers may be available for a limited time and are subject to specific T&Cs, as stated at the time of the offer. Shukar Hai reserves the right to modify or terminate any promotion, discount, or offer at its sole discretion and without prior notice.
g. Delivery charges may apply based on the Customer’s location. In cases where the Customer request customization or Shukar Hai provides any special service on request of the Customer, additional fees may be incurred.
h. Shukar Hai accepts payments via multiple channels, including credit/debit cards, bank transfers, mobile wallets.
Delivery Terms
a. Orders are delivered within the standard delivery timeframe as specified during checkout. Estimated delivery times are subject to availability, location, and operational conditions and may be adjusted due to unforeseen circumstances, such as weather conditions or public holidays.
b. Delivery fees are calculated based on the Customer’s location and are clearly outlined at checkout. Additional charges may apply for urgent deliveries, special handling, or delivery to remote areas.
d. The Customers shall ensure that accurate delivery addresses and contact details are provided at the time of order placement. Shukar Hai will not be held liable for failed and delayed deliveries due to incorrect or incomplete information.
e. Orders for delivery must be received by the Customers. If the Customer is unavailable at the time of delivery, Shukar Hai shall not be responsible for the delay or redelivery. However, upon the Customer’s request, redelivery may be arranged, subject to availability and additional charges.
Cancellation and Liabilites
a. Full refunds will only be issued under specific circumstances where Shukar Hai is at fault due to willful intent, negligence, or other intentional actions. This includes failure to fulfill an order due to reasons within its control, incorrect or incomplete processing of the order, failure to meet the agreed-upon delivery date without valid justification, delivering the wrong product or service, or any other errors or omissions attributable to Shukar Hai that directly impact the order fulfillment. Refunds, when applicable, will be processed in [2] working days.
b. The Customers shall ensure all details are accurate to facilitate proper execution. Shukar Hai shall not be held liable for delays, failed deliveries, or mis-executions arising from incorrect or incomplete information provided by the Customer. In such cases, Shukar Hai shall review the request on a case-by-case basis to determine whether the correction of information can be accommodated. If accepted, additional charges may apply for processing the correction.
c. Shukar Hai shall not be liable for any indirect, incidental, or consequential damage arising out of or related to the use of the Platform. Shukar Hai’s total liability for any claim shall not exceed the amount paid by the Customer for the specific Service.
d. Scheduled maintenance or unforeseen technical issues may cause temporary disruptions. Shukar Hai shall not be held liable for any losses or inconveniences resulting from such service interruptions.
e. Shukar Hai strives to meet all delivery commitments, but unforeseen circumstances beyond its control may result in delays or cancellations. These circumstances include, but are not limited to, force majeure events such as natural disasters, extreme weather conditions, government restrictions, strikes, power outages, supply chain shortage or disruptions in transportation networks. In such cases, Shukar Hai will make every reasonable effort to minimize disruptions and promptly inform the Customers about any changes to the delivery schedule. However, Shukar Hai reserves the right to delay or cancel orders without liability for any inconvenience or loss arising from such delays or cancellations. Cancellation due to a Force Majeure event will entitle the Customer to either a full refund of the payment or the rescheduling of the order to a later date, as mutually agreed.
Data Privacy Terms
a. Shukar Hai requires personal details of the Customer including but not limited to name, address, email, phone number. This information is provided at the time of checkout.
b. The Customer data is used solely for the purposes of providing the Services, processing orders, and enhancing the Customer’s experience.
c. Shukar Hai does not sell or rent the Customers personal information to third parties. However, data may be shared with trusted service providers to facilitate order delivery and payment processing.
d. The access to the Customer’s data is only for authorized personnel, and the Shukar Hai follows security protocols to protect the data.
e. The Platform may contain links to third-party websites. Shukar Hai is not responsible for their privacy practices. Trusted third-party service providers are bound by confidentiality agreements to protect the Customer’s data.
Intellectual Property
a. All content, designs, trademarks, text, graphics, and other intellectual property featured on the Platform are the exclusive property of Shukar Hai.
b. The Customers are strictly prohibited from copying, reproducing, modifying, distributing, displaying, or creating derivative works from any intellectual property on the Platform without prior written consent from Shukar Hai.
c. Any unauthorized use of the Platform’s intellectual property will constitute a violation of these T&Cs and may result in legal action.
Dispute and Arbitration
a. All disputes, differences, or questions with respect to any matter arising out of or relating to this Agreement shall be resolved by both the Parties through mutual negotiations in good faith. Either Party may inform the other Party about any such dispute through a notice in writing specifying the issue in dispute or the matter of difference. The Parties shall endeavor to settle the issue through amicable negotiations within 2 working days of receipt of such a notice. The customer must apply for a cancellation within 24 hours. In case the issue raised through the notice cannot be settled within the period of 2 working days from the date of receipt of notice, the issue or matter shall be referred to arbitration as provided hereunder.
b. Where the Parties are unable to resolve the Dispute within 2 working days of the receipt of notice, the same shall be referred to arbitration to be conducted under the Arbitration Act, 1940 or any amendment thereto. The venue for arbitration shall be Karachi, Pakistan and the language for arbitration proceedings shall be English. Each Party shall bear its own arbitration costs. The decision of the arbitrators shall be final and shall be acceptable for both Parties.
Jurisdiction and Governing Law
a. These T&Cs shall be governed by and construed in accordance with the laws of Pakistan. Any disputes arising under these T&Cs shall be subject to the exclusive jurisdiction of the courts in Karachi, Pakistan.